Return & Refund Policy

At Helen's Pickles, we take great pride in crafting high-quality pickles and ensuring they arrive fresh and intact at your doorstep. If for any reason you are not satisfied with your purchase, we are happy to offer a return, refund, or exchange in accordance with the following policy.

Damaged or Defective Orders

If your order arrives damaged or defective, please contact us within 3 days of delivery with photos of the damaged item and packaging. We will gladly offer:

• A full refund for your purchase, OR
• A replacement jar of pickles at no extra cost, OR
• A different item of equal or lesser value as a courtesy replacement.

Dissatisfaction with Your Purchase

We want you to love our pickles! If you are not completely satisfied with your order, please reach out to us within 3 days of receiving your product. We will work with you to:

• Issue a full refund, OR
• Offer an exchange for a different item of your choice.

How to Request a Return, Refund, or Exchange

To initiate a return, refund, or exchange, please email us at Hello@helenspickles.com with the following information:

• Your order number
• A brief explanation of the issue
• Photos (if applicable)

Once approved, we will process your refund or send your replacement as quickly as possible. Refunds may take 2 business days to appear in your account, depending on your payment method.

Exceptions

• We do not accept returns for products that have been opened and consumed beyond a reasonable amount.
• Refunds and exchanges are only available for purchases made directly through our website.

We appreciate your business and look forward to bringing you the best pickles possible!

For any questions, feel free to contact our support team at Hello@helenspickles.com.